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What to Say to Collection Agency Calls

Posted on 28 July 2016

Receiving a phone call from a collection agency can be extremely stressful when you are in need of debt relief. Collection call agents are sometimes forceful, blunt, and difficult to negotiate with. It’s easy to become flustered or nervous when dealing with debt collectors. However, it is important to know what to say to collection agency calls. Asking the right questions can help you verify information, give you clarity, and make the debt resolution process easier in the future. Even though it can seem difficult, it’s necessary to get certain information when you receive a phone call from a collection agency.

What to say to collection agency calls

There are a number of key tasks and questions you should take on board when speaking to a collection agency. Try to find out the following:

Discover who is calling

When you have outstanding debt, the creditor themselves will usually contact you for the first 6 months. After that, they can send the outstanding debt to a collection agency. When you receive a call, always verify whether it’s the creditor or a debt collection agency contacting you. This way, you know who to contact and how to properly negotiate to pay your debts.

Find out more details on the debt

You should always ask for as many details about the debt as possible. Find out the alleged amount owing, who it is owed to, and when the debt was incurred. These details should be mailed to you before a collection agency calls you, but it’s a good verification step to ask for them again and make your own notes. If the debt doesn’t seem familiar, you can verify it directly with the creditor or obtain a free copy of your credit report from TransUnion or Equifax. If the debt isn’t yours, make sure to notify the creditor directly so the collection agency can contact the correct person.

Get the collection agent’s details

When dealing with a collection agency over multiple phone calls, it is best to always speak with the same agent. Always ask for the agent’s name, telephone number, and company name to ensure you only have contact with this person. The less agents involved, the easier it will be for you to keep track of any negotiations and debt payments.

Ask for a written receipt for any payments

If you are able to pay the collection agency or negotiate a payment plan with them, always ask for written confirmation and a written receipt. Verbal agreements are difficult to prove, so this written acknowledgement of any deal is necessary.
When making a payment, never pay with cash (as this is nearly impossible to track) and always ensure you receive a receipt.

Verify all the information

If you’re concerned about the legitimacy of the collection agency, you can verify their information a few different ways. You can make sure they are legally registered in Ontario by asking for their Ontario registration number or directly contact the original creditor to ensure they work with this collection agency. If they aren’t legitimate or legally registered, you don’t have to deal with them.

Learn how to stop collection agency calls

If you’re receiving calls from debt collectors and want to stop collection agency calls, the best way to do this is to pay off your debt. A Licensed Insolvency Trustee can help with a variety of debt relief solutions, including bankruptcy and consumer proposals, to help get the collection agencies off your back and alleviate your debt. It is important also to understand your rights with collection agencies, including whether or not they are allowed to call you at work. Learn more about how to stop collection agency calls, and how Spergel can help you to do so.

If you want to stop collection agency calls, Spergel is here to help. We know how to talk to collection agencies and can do so on your behalf. We will find the debt relief solution that is right for you. Book a free consultation to speak to an experienced Licensed Insolvency Trustee and learn how you can start a fresh financial future.

Helpful starting information:

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